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Getting Started
  • Welcome to Launch Oracle
  • Set up your workspace
  • Create your first campaign
Campaigns
  • Campaign types overview
  • Manage campaign pages
  • Archive and restore campaigns
Page Builder
  • Understand the Page Builder
  • Add and reorder sections
  • Preview and publish pages
Audience & Reports
  • Understand your audience
  • Read campaign reports
  • Export campaign data
Integrations
  • Connect an application
  • Configure campaign attribution
  • Troubleshoot a connection
Account & Team
  • Invite team members
  • Manage workspace access
  • Update your profile
  1. Help
  2. Integrations
  3. Troubleshoot a connection

Troubleshoot a connection

Connection issues are usually resolved by checking account scope, provider permissions, and the selected campaign configuration.

Before you begin

Make sure you are signed in to the correct Launch Oracle workspace and have the campaign or property you want to work with open.

Complete the setup

  1. Confirm the provider account is still connected and authorised.

  2. Check that the expected account or resource is selected.

  3. Reconnect only when the interface indicates that permission has been lost.

Good to know

Never share access tokens, provider payloads, or raw connection errors when requesting support.

Last updated August 14, 2026

On this page

  • Before you begin
  • Complete the setup

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